People
Training
The number of reported training hours increased significantly this year, largely due to the inclusion of contact centre training undertaken by offshore operations. Leadership training and self-paced learning increased compared to FY22 due the introduction of a new platform (Go1) for Integrated Energy, further investment in Linkedin Learning, and improved management of learning records. During FY23 we continued to invest in mental health training, offering more workshops across the business.
Training | FY23 hours of training | Inclusions |
|---|---|---|
Leadership training | 6,442 | Includes: AIM Courses, RISE Leadership Program, Leadership Training Modules, Cultural Capability Training, New Leader On-Boarding Session. |
Compliance training | 31,387 | Includes: Five mandatory modules (CCA, Code of Conduct, Diversity & Inclusion, HSE and Cybersecurity). |
Contact centre training - Onshore | 83,588 | Includes: Onshore training for both Energy and Telco |
Contact centre training - Offshore | 353,052 | Includes: Offshore training for Energy and Telco in Phillipines and India, Telco products - training modules (internet, mobile, home phone) |
Integrated Energy technical, safety and systems training | 59,644 | Includes: All finance training, safety and systems training, Integrated Energy training and induction training captured in AGL's Rapid system. |
Mental health training | 7,115 | Includes: Better Mental Health workshops, Psychosocial safety awareness workshops, Psychosocial risk assessment workshops. |
Other | 4,741 | Includes: Induction Training, LinkedIn Learning, Coursera Courses, Go1, People & Culture Training, and Data & Analytics courses. |
Total hours of training | 192,917 | |
Hours of training (average per FTE) | 52 | |
% of eligible employees completing training in mandatory compliance modules (new starters) | 77% | |
% of eligible employees completing training in mandatory compliance modules | 99% |
Notes
Total hours of training includes co-ordinated and structured in-house and outsourced vocational and leadership training but excludes other training organised by individuals or their leaders, such as attendance at training courses and conferences.
Training hours reflects all recorded applicable training for employees and contingent workers.
Hours of training (average per FTE) excludes contingent worker training.
Mandatory compliance modules generally include: Code of Conduct, Diversity & Inclusion, Competition & Consumer Act, Health, Safety & Environment, Privacy, Managing Risk, IT – Focus on Phishing and IT – Cybersecurity.
Limited Southern Phone employee training data is included, where such training was completed using AGL's human resources systems.
Employees from Solgen and Epho (both acquired during FY21) are included from FY22.
Data does not include employees from Energy360 (24 employees) (acquired during FY22), as they were not integrated into AGL's human resource systems as at 30 June 2023.
GRI Reference: 102-16