Customers

Energy sold

Total electricity customer sales volumes were 38,150 GWh, down 806 GWh or 2.1%. Consumer customer electricity sales volumes were 14,537 GWh, up 166 GWh or 1.2%, due to increased average demand as a result of favourable change in customer mix. Large Business customer electricity sales volumes were 10,306 GWh, down 237 GWh or 2.2%, primarily driven by market competition in South Australia. Wholesale customer electricity sales volumes were 13,307 GWh, down 735 GWh or 5.2%, driven by lower consumption from AGL’s existing customer base in Victoria as well as the re-contracting of Alcoa at lower volumes.

Total gas customer sales volumes were 131.4 PJ, down 21.7 PJ or 14.2%. Consumer customer gas sales volumes were 54.5 PJ, up 0.4 PJ or 0.7%, with an increase in average customer base compared to prior year, in addition to higher average demand due to colder weather. Large Business customer gas sales volumes were 16.4 PJ, down 1.5 PJ or 8.4%, primarily in Victoria and Queensland as a result of limited supply of gas, partly offset by growth in Western Australia. Wholesale customer gas sales and internal gas volumes for power generation were 60.5 PJ, down 20.6 PJ or 25.4%, primarily driven by the roll-off of wholesale customer volumes from AGL’s existing customer base and lower internal consumption of gas volumes used for power generation in South Australia.